I mentioned that my 24" Knit Picks circular needle separated from the cable while I was knitting the Sedestal sweater. This morning, I wrote an email to the customer service dept about the problem, and this afternoon I got word that a replacement needle is on the way.
I'm not an objective observer when it comes to Knit Picks- I design for them. But I'm also a customer, and I was a customer before I did any designs for them. I wrote as a customer. I'm delighted with the speedy reply.