Friday, August 31, 2007

Needle Update

I mentioned that my 24" Knit Picks circular needle separated from the cable while I was knitting the Sedestal sweater. This morning, I wrote an email to the customer service dept about the problem, and this afternoon I got word that a replacement needle is on the way.

I'm not an objective observer when it comes to Knit Picks- I design for them. But I'm also a customer, and I was a customer before I did any designs for them. I wrote as a customer. I'm delighted with the speedy reply.

1 comment:

N. Maria said...

I once called in as a Reserve Police Officer to complain about something and got a quick response. Then I called in, another time, as a civilian and was greatly disappointed in the way I was treated. I turned that dispatcher in.
I think Knitpicks is doing a great job in customer service. I've never had a problem with them.